Last Updated: July 15, 2025
Our Commitment to Accessibility
LendFax is committed to ensuring our website and services are accessible to everyone, including individuals with disabilities. We believe in the principles of equal access and usability. Our goal is to provide a user experience that is inclusive and allows all visitors to successfully gather information and interact with our platform, regardless of any impairments or assistive devices used.
To achieve this, we have adopted relevant web accessibility standards. In particular, LendFax strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the Level AA success criteriaada.gov. These guidelines, developed by the World Wide Web Consortium (W3C), provide widely accepted criteria for making web content more accessible for people with disabilities, ranging from vision or hearing impairments to motor or cognitive challengesada.gov. By aiming for WCAG 2.1 Level AA compliance, we seek to address a broad range of accessibility requirements, such as: providing text alternatives for images, ensuring sufficient color contrast, enabling full keyboard navigation, adding labels to form fields, structuring content with proper headings, and more.
Scope of this Statement
This Accessibility Statement applies to all content on lendfax.com and any official LendFax subdomains or web applications that we control. It covers the user interface and content that LendFax creates and manages. While we also integrate certain third-party tools or links (such as our partner application forms, or embedded content hosted by others), we urge those third parties to maintain accessibility and we provide feedback to them when issues are identified. However, this statement does not cover third-party websites linked from our site – those are governed by their own accessibility policies.
We regularly review our website for accessibility. Our efforts include:
- Utilizing both automated testing tools and manual audits to identify potential accessibility issues. We test key user paths (like navigating our lead forms, reading our articles, using our calculators, etc.) with assistive technologies such as screen readers (e.g., NVDA, JAWS) and keyboard-only navigation.
- Ensuring new content and features meet accessibility standards before deployment. Our developers and content team receive guidance on accessible design and coding practices.
- Periodic evaluations by third-party accessibility experts or consultants to audit our site and provide recommendations.
Accessible Features
Here are some specific features and practices we have implemented to support accessibility:
- Text Equivalents: Images on our site include descriptive alt text so that users with visual impairments using screen readers can understand the informational content or function of images. Decorative images (that don’t convey meaningful information) are given empty alt attributes or appropriate roles to be skipped.
- Captions and Transcripts: If our site features multimedia (like videos explaining loan options), we strive to provide closed captions for audio content and transcripts for multimedia, so that users who are deaf or hard of hearing can access the information. (At this time, LendFax’s primary content is text-based; however, we plan to caption any future audiovisual content.)
- Keyboard Navigation: The site is designed so that all interactive elements (such as navigation menus, form fields, buttons, and links) are reachable and usable using a keyboard alone. This benefits users who cannot use a mouse. For example, you can press the “Tab” key repeatedly to move through clickable items on a page, and press “Enter” or “Space” to activate a link or button. We ensure that the tab order is logical and visible (the focused element is highlighted with a clear outline).
- Contrast and Readability: We have chosen color schemes, fonts, and text sizes that are intended to be easily readable. We aim to meet WCAG guidelines for contrast (so that text stands out from background). If you notice any text on our site that is difficult to read due to color or size, please let us know. Users can also use browser zoom functions – our site is built to be responsive so it can be enlarged up to 200% without loss of functionality or clarity.
- Form Labels and Instructions: Wherever we ask for input (such as on our loan inquiry forms or data request form), we provide clear labels and/or instructions. Each form field has an associated text label or aria-label that screen readers can detect. We also provide examples or hints for required formats (like phone number format) to reduce confusion. If an error occurs (for example, a required field is left blank), the form will provide a text alert or highlight the field with a message so that it can be identified and corrected.
- Headings and Structure: We use HTML headings (H1, H2, H3, etc.) and other semantic elements in a logical order to structure our content. This helps users who navigate via screen reader shortcuts to understand page organization and skip to relevant sections. For instance, on a page like this statement, you can jump between sections like “Our Commitment” and “Contact Us” using heading navigation.
- Accessible PDFs/Docs: In cases where we provide downloadable documents (like policy PDFs), we try to ensure those documents are accessible (searchable text, bookmarks, tags for structure). If you encounter a document from us that is not accessible, contact us and we will work on providing an alternative format.
Ongoing Efforts and Feedback
Continuous Improvement: Web accessibility is an ongoing effort. Technology and guidelines evolve, and user needs can vary. LendFax is continuously working to improve the accessibility of our site. We dedicate resources towards identifying and fixing issues. Regular updates are applied to address known problems – for example, if an audit finds that a certain page has an unlabeled element, we will remediate it in a timely manner.
We acknowledge that accessibility is a shared responsibility among our team. We have appointed a web accessibility coordinator who oversees our compliance with accessibility standards and best practices. Additionally, we include accessibility checks as part of our quality assurance process whenever we roll out new site features or content updates.
Third-Party Content: While we aim to ensure all critical user interactions on lendfax.com are accessible, our site may include content from third parties (such as an embedded scheduling widget, partner lead forms, or advertisements). These are outside of our full control. If you have trouble with any third-party content or links on our site, please inform us. We are happy to provide an alternative means to access the information (for example, by describing the content, or by assisting you in completing a partner’s form over the phone).
Feedback Welcomed: We strongly believe that our users are our best resource for identifying areas that need improvement. If you encounter any accessibility barriers on our site, or have suggestions on how we can do better, we want to hear from you. Examples of feedback could be: difficulty in using a particular page with a screen reader, challenges in filling out a form, content that is not fully compatible with your assistive tool, etc.
Contact Us for Accessibility Support
If you experience any difficulty accessing any part of our website, or if you have any feedback or questions about our accessibility measures, please do not hesitate to reach out:
Email: accessibility@lendfax.com (or info@lendfax.com)
Phone: 877-625-9772 (toll-free)
Mail: LendFax – 7251 W Palmetto Park Rd, Boca Raton, FL 33433
When contacting us about an accessibility issue, please provide as much detail as possible, such as the page URL, the problem you encountered, and the assistive technology you were using (if applicable). We will work diligently to address your concerns. If needed, we can also provide the information you seek through an alternative method. For instance, if a form is not working for you, we can assist you over the phone to complete the process.
Alternate Communication Options: If you prefer to speak with a representative, you can call us during our business hours (9am–5pm ET, Monday–Friday) for direct assistance. We can help by walking through the website together or providing the content of the site verbally. We are also open to arranging other accommodations if needed, such as video relay services or text-based assistance.
We have sold or shared Personal Information in the preceding 12 months to personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law). We do not knowingly share or sell the Personal Information of anyone under the age of 16. We use Sensitive Personal Information (i.e., Social Security) only for purposes expressly permitted under California law.)
Policy Enforcement and Compliance
LendFax considers accessibility as a key aspect of our compliance and customer service. We treat accessibility issues with the same priority as any other technical or content issue on our site. Our team members are educated about the importance of accessibility. We also stay informed about legal requirements (such as the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act) and industry best practices. Although the ADA web accessibility rules (especially for private companies) continue to evolve, we strive to meet or exceed current recommendations and to prepare for any future standards.
We understand that making our site accessible is not only about legal compliance but about respecting the rights and dignity of all our users. Our leadership supports these efforts, and we allocate the necessary time and tools to maintain and improve accessibility.
Future Improvements
As technology advances, we are exploring additional features to enhance accessibility. Some initiatives we are considering include: integrating an accessibility widget or toolbar to allow user adjustments (like changing text size or contrast easily), offering live support chat for assistance with site use, and ensuring any new interactive features (such as potential calculators or chatbots) are inclusively designed from the outset.
We will update this Accessibility Statement to reflect any significant changes in our approach or new features that benefit users with disabilities. The date at the top will change when updates are made, and past versions can be requested via our contact information if needed.
Thank you for visiting LendFax. We are dedicated to providing a positive and accessible experience for all our users. Your feedback is invaluable in helping us achieve that goal.